# LOVE PS - ELEVENLABS VOICE AGENT REQUIREMENTS
## v3.0 DEFINITIVE VARIABLE REQUIREMENTS - TEST BUILD COMPLETE
---
## 📋 EXECUTIVE SUMMARY
**Agent:** Tessa - Local guide expert tour operator sales person
**Mode:** TEST
**Business:** Love PS Booking Agency (Port Stephens, NSW, Australia)
**Services Documented:** 15 complete services ready for implementation
**Payment:** Test payment link via text and email
**Party Types:** BOTH (Open party AND Private bookings available)
**Key Features:**
- 15 fully documented services with SHORT + LONG marketing descriptions
- Complete pricing structures captured
- Universal check-in rules established
- Standard response protocol for unknown information
- All services configured for year-round availability (test mode)
**Service Categories:**
- 🌊 Marine Cruises: 7 services (whale watching, dolphin tours, ferry, sunset cruises)
- 🏜️ Land Adventures: 3 services (quad bikes, koala sanctuary, sand dunes)
- 🦈 Wildlife Encounters: 5 services (Irukandji shark and ray experiences)
**Status:** Ready for ElevenLabs voice agent implementation in TEST mode
---
## 1. COMPANY FOUNDATION
### Basic Information
- **Company Name:** Dolphin and Whale Watch Booking Agency
- **DBA/Trade Name:** Love PS (loveps.au)
- **Business Type:** Independent booking agency for multiple tour operators
- **Industry Category:** Marine tourism, adventure activities, wildlife experiences
### Contact Information
- **Primary Phone:** 0423 333 570
- **Email:** smile@loveps.au
- **Website:** https://www.loveps.au
### Physical Locations
**Primary Location:**
- **Full Address:** 40a Victoria Parade, Nelson Bay, NSW 2315, Australia
- **Parking Instructions:**
- Free: Nash Lane and Magnus Street (up past Port Stephens motel)
- Free 3hrs: Woolworths underground carpark
- Paid outside office: $4.50/hr weekdays, $5.50/hr weekends
- 15 min free parking for everyone
- 9hr metered parking at wharf carpark
- **Landmark References:** Near d'Albora Marina, waterfront location
### Operating Schedule
- **Operating Hours:** 9:00am - 5:00pm daily (or till last cruise of day)
- **Operating Season:** Year-round (services vary by season)
- **Days Closed:** [NEED]
- **Peak Season:** [NEED]
- **Off Season:** [NEED]
### UNIVERSAL BOOKING RULES
- **Check-in Time for Cruises:** 30 MINUTES PRIOR TO DEPARTURE - APPLIES TO ALL CRUISES
- **Check-in Time for Ferry:** 15 MINUTES PRIOR TO DEPARTURE - Tea Gardens Ferry only
- **Check-in Time for Sand Activities:** 15 MINUTES PRIOR - Sandboarding, Beach & Dune
- **Check-in Time for Quad Bikes:** 30 MINUTES PRIOR - Safari Tour
### STANDARD RESPONSE FOR UNKNOWN INFORMATION
When Tessa encounters questions about information not provided in training, she responds:
**"I'm new here and I have not been trained on that yet, should I transfer you to my manager for that question?"**
This applies to:
- Pricing tiers not explicitly provided
- Detailed operational policies not specified
- Weather cancellation thresholds
- Capacity limits not stated
- Any gaps in service information
### Business Model
- **Unique Position:** First booking agency in the world to carry no official printed material
- **Environmental Impact:** Saves 300,000+ leaflets from landfill annually
- **Booking Access:** Same official booking engines as operators use
- **Commission Model:** No extra cost to customers
---
## 2. AGENT CONFIGURATION
### Agent Identity
- **Agent Name:** Tessa
- **Agent Role:** Local guide expert tour operator sales person
- **Agent Personality:** Local expert, knowledgeable, helpful, sales-oriented
### System Configuration
- **Mode:** TEST
- **Booking System:** Multiple operator systems (Moonshadow TQC, Imagine, Tea Gardens Ferry, etc.)
- **Payment Processing:** Test payment link by text and email both
- **Confirmation Method:** Text and email
### Party Type Configuration
**Selected:** ✓ BOTH (Open party AND Private bookings)
**Fork Question:** [NEED - Custom question or use default]
---
## 3. TOUR OPERATORS BOOKED FOR
The agency books for multiple independent operators:
1. **Moonshadow TQC** - Whale & dolphin cruises
2. **Imagine Cruises** - Sailing, snorkel, dolphin swims
3. **The Original Tea Gardens Ferry** - Historic ferry service & special cruises
4. **Aquamarine Adventures** - Snorkel cruises (Envision vessel)
5. **Quad Bike King** - Sand dune quad bike tours
6. **Sand Activities Operators** - Sandboarding, beach/dune tours
7. **Port Stephens Koala Sanctuary**
8. **Irukandji Shark Experience**
---
## 4. COMPLETE SERVICE CATALOG
### SERVICE #1: WHALE WATCHING - NELSON BAY DEPARTURES
**CLASSIFICATION:**
- **Service Name:** Whale Watching - Nelson Bay Departures
- **Booking Agency:** Love PS
- **Tour Operator:** Moonshadow TQC
- **Service Code/ID:** [NEED]
- **TRIP TYPE:** CRUISE (scheduled departure, shared vessel)
- **ENVIRONMENT:** OUTDOOR [NEED: specific weather cancellation thresholds]
- **Category:** Water / Marine Wildlife
- **Sub-Category:** Whale watching cruise
**DURATION:**
- **Duration:** 2.5 hours
- **Actual Activity Time:** ~2.5 hours on water
- **Departure Times:** 10:00am, 1:30pm daily
**SCHEDULING:**
- **Season:** 24th May to early November
- **Test Mode:** Year-round (all tours available for testing)
- **Type:** Fixed departure times
- **Days:** Daily during season
**SUB-OPTIONS:** [NEED: Clarify if vessel choice is automatic or customer-selected]
- Vessels used: Hinchinbrook Explorer, MV Osprey, Moonshadow-TQC Spirit
- [NEED: Confirm if NO SUB-OPTIONS or if vessel/seating selection available]
**PRICING:**
```
whale_watching_adult_price: 84.36
whale_watching_senior_student_price: 79.09
whale_watching_child_4_14_price: 36.91
whale_watching_infant_0_3_price: 9.00
whale_watching_family_2a_2c_price: 205.64
```
**MARKETING DESCRIPTIONS:**
**SHORT NAME:** 2.5-Hour Whale Watching with Bonus Dolphins
**ELEVATOR PITCH:** Get up close to 40-tonne humpback whales with bonus dolphin encounters and outer island cruising included
**SHORT DESCRIPTION:**
Experience the awe of humpback whales up to 18 metres long and 40 tonnes! This 2.5-hour cruise offers spectacular whale displays including spy hops, pectoral slaps, and breathtaking breaches. Includes bonus dolphin and outer island cruising - two cruises for the price of one! Indoor and outdoor viewing decks available.
**LONG DESCRIPTION:**
Get up close and personal with the Whales! You will never forget seeing the awesome bulk of a Humpback whale, up to 18 metres long and weighing 40 tonnes! Being the most surface active of all the whales, it is possible that you will see spectacular displays - spy hops, pectoral slaps, body rolls and the breathtaking breach.
Enjoy entertaining and informative commentary as you cruise through Port Stephens Marine Park. This cruise includes bonus dolphin and outer island cruising - two cruises for the price of one! With multiple vessels to choose from and great viewing decks both inside and outside, you can be sure you are getting the best view of these friendly giants. Port Stephens is world-renowned for whale watching during the migration season from May to November.
A fully licensed bar is available on board for beverages and snacks. This cruise is provided by Moonshadow TQC, Port Stephens' premier marine tour operator.
**SPECIFICATIONS:**
- **Minimum Participants:** [NEED]
- **Maximum Participants:** [NEED - per vessel capacity]
- **Minimum Age:** 0 (all ages)
- **Restrictions:** Must book adult before adding children/infants
- **Skill Level Required:** None
- **Fitness Level:** Low
**INCLUSIONS:**
- Entertaining and informative commentary
- Whale watching + bonus dolphin viewing
- Outer island cruising (two cruises for one price)
- Indoor and outdoor viewing decks
- Licensed bar available (beverages and snacks for purchase)
**EXCLUSIONS:**
- Food and drinks NOT permitted to be brought onboard
- Bar purchases (snacks, beverages)
**REQUIREMENTS & RESTRICTIONS:**
- Social distancing required while boarding and onboard
- Bring: Comfortable casual clothing, sunglasses, hat, sun cream, camera
- Winter: Dress warmer
- Motion sickness: Consult pharmacist for medication if prone
**OPERATIONAL DETAILS:**
- **Check-in Time:** 30 mins prior to departure (universal rule for all tours)
- **Meeting Point:** Moonshadow - TQC Cruises [NEED: specific dock]
- **Parking:** See company parking info above
- **Weather Impact:** [NEED: specific wind/wave/weather thresholds]
**POLICIES:**
- **Payment:** Full payment required at booking
- **Cancellation:** 100% charge within 24hrs, voucher/refund with >24hrs notice
- **Catered Cruises:** 100% <24hrs, 50% <48hrs, voucher/refund >48hrs
- **Amendment Fee:** $10 per booking
- **Guarantee:** Stand-by vouchers issued at crew discretion if whales not sighted
- **Non-operation:** Alternative day or refund offered
**DETECTION KEYWORDS:**
- Direct: whale watching, see whales, humpback whales, whale cruise
- Indirect: ocean adventure, marine life, big animals, winter activity
- Seasonal: May-November activity, whale season
- Emotional: spectacular, breach, up close, wildlife encounter
**TRIPADVISOR:** #2 of 9 Boat Tours & Water Sports in Nelson Bay, 1157 reviews
---
### SERVICE #2: DOLPHIN DISCOVERY CRUISE
**CLASSIFICATION:**
- **Service Name:** Dolphin Discovery Cruise
- **Booking Agency:** Love PS
- **Tour Operator:** Moonshadow TQC
- **Service Code/ID:** [NEED]
- **TRIP TYPE:** CRUISE (scheduled departure, shared vessel)
- **ENVIRONMENT:** HYBRID (indoor covered + outdoor open decks) [NEED: weather cancellation policy]
- **Category:** Water / Marine Wildlife
- **Sub-Category:** Dolphin watching cruise with boom net
- **Status:** "Most Popular!"
**DURATION:**
- **Duration:** 1.5 hours
- **Actual Activity Time:** ~1.5 hours including boom net (20 mins in water)
- **Departure Times:** 10:00am, 1:30pm daily
**SCHEDULING:**
- **Season:** Daily, year-round
- **Test Mode:** Year-round (all tours available for testing)
- **Type:** Fixed departure times
- **Days:** Daily
- **Maintenance Note:** Moonshadow V & Twist & Twirl slide out of action 22nd July to 22nd August
**SUB-OPTIONS:** NO SUB-OPTIONS [NEED: Confirm]
**PRICING:**
```
dolphin_discovery_adult_price: 44.29
dolphin_discovery_senior_student_price: 39.02
dolphin_discovery_child_4_14_price: 26.50
dolphin_discovery_infant_0_3_price: 9.00
dolphin_discovery_family_2a_2c_price: 116.00
```
**MARKETING DESCRIPTIONS:**
**SHORT NAME:** 1.5-Hour Dolphin Discovery with Boom Net Slide
**ELEVATOR PITCH:** Encounter wild bottlenose dolphins and enjoy thrilling boom net slides on Port Stephens' most popular family cruise
**SHORT DESCRIPTION:**
Nelson Bay is known as the Dolphin Capital of the World! This popular 1.5-hour family cruise features our world-famous resident wild bottlenose dolphins, exciting boom net rides with a twisting water slide, and scenic harbour views of Tomaree and Yacaaba headlands. Very high dolphin sighting success rate with free return cruise guarantee if not sighted.
**LONG DESCRIPTION:**
Cruise on our largest, most comfortable vessel - the Moonshadow V. This cruise has a very high success rate in dolphin sightings, boom net rides, entertaining and informative commentary, and scenic harbour cruise including spectacular Tomaree and Yacaaba headlands.
See our world-famous resident wild Bottlenose dolphins in their natural habitat. Nelson Bay is known as The Dolphin Capital of the World, and our local dolphins love to interact with our vessels! The highlight for families is our exciting boom net ride - a large twisting slide that drops you into a boom net lowered into the water for approximately 20 minutes of fun.
Enjoy expansive open decks for sunshine and fresh air, or retreat to our covered all-weather indoor viewing areas. Live, informative, and fun Captain's commentary keeps everyone engaged throughout the journey. A fully licensed bar and snack foods are available onboard.
Very high success sighting rate - if dolphins are not sighted, we offer a free return cruise on a standby basis. This cruise is provided by Moonshadow TQC and is consistently rated as Port Stephens' most popular family activity.
**SPECIFICATIONS:**
- **Minimum Participants:** [NEED]
- **Maximum Participants:** ~220 (Moonshadow V capacity)
- **Minimum Age:** 0 (all ages)
- **Boom Net Restrictions:** [NEED: age/height/swimming requirements]
- **Restrictions:** Must book adult before adding children/infants
- **Skill Level Required:** None
- **Fitness Level:** Low
**INCLUSIONS:**
- World-famous resident wild bottlenose dolphins viewing
- Exciting boom net rides (slide lowered into water for ~20 mins)
- Expansive open decks OR covered all-weather indoor viewing
- Licensed bar and snack food available
- Live, informative, fun Captain's commentary
- Very high success sighting rate
- **Guarantee:** Free return cruise if no dolphins sighted (standby basis, T&Cs apply)
**EXCLUSIONS:**
- [NEED: Outside food/drinks policy]
- Bar purchases (snacks, beverages)
**REQUIREMENTS & RESTRICTIONS:**
- Social distancing required
- Bring: Comfortable casual clothing, sunglasses, hat, sun cream, camera
- Bring: Swimmers & towel if using boom net
- Winter: Dress warmer
**OPERATIONAL DETAILS:**
- **Check-in Time:** 30 mins prior to departure (universal rule for all tours)
- **Meeting Point:** Moonshadow - TQC Cruises, Dock C (toward end, large red flag)
- **Vessel:** Moonshadow V with twisting slide feature
- **Parking:** Woolworths underground free 3hrs recommended
- **Weather Impact:** [NEED: operates in rain with indoor option? Cancellation thresholds?]
**POLICIES:**
- **Payment:** Full payment required at booking
- **Cancellation:** Same as whale watching (100% <24hrs, voucher/refund >24hrs)
- **Amendment Fee:** $10 per booking
**DETECTION KEYWORDS:**
- Direct: dolphin cruise, see dolphins, dolphin watching, boom net
- Indirect: family cruise, kids activity, water slide, most popular
- Related: marine life, wildlife, bay cruise
- Emotional: fun, exciting, family-friendly, popular
**TARGET AUDIENCE:** Families with children, popular with young families
**TRIPADVISOR:** #2 of 9 Boat Tours & Water Sports in Nelson Bay, 1157 reviews
---
### SERVICE #3: TEA GARDENS FERRY - NELSON BAY DEPARTURES (One Way)
**CLASSIFICATION:**
- **Service Name:** Tea Gardens Ferry - Departing Nelson Bay (One Way)
- **Booking Agency:** Love PS
- **Tour Operator:** The Original Tea Gardens Ferry
- **Service Code/ID:** [NEED]
- **TRIP TYPE:** TRANSFER (transportation service on historic ferry)
- **ENVIRONMENT:** HYBRID (covered indoor + open deck areas) [NEED: weather policy]
- **Category:** Water / Historic Ferry Transport
- **Sub-Category:** Scenic ferry crossing
**DURATION:**
- **Duration:** 1 hour crossing
- **Departure Times:** 8:00am, 11:30am, 3:30pm
**SCHEDULING:**
- **Season:** Daily, year-round
- **Test Mode:** Year-round (all tours available for testing)
- **Type:** Fixed departure times
- **Days:** Daily
**SUB-OPTIONS:** NO SUB-OPTIONS (return journey booked separately)
**PRICING:**
```
ferry_nb_adult_price: 22.50
ferry_nb_child_4_14_price: 14.00
ferry_nb_senior_price: 20.50
ferry_nb_group_20plus_price: 17.50
ferry_nb_infant_0_3_price: 4.00
ferry_nb_companion_carer_price: 16.50
ferry_nb_pushbike_price: 10.00
```
**MARKETING DESCRIPTIONS:**
**SHORT NAME:** Tea Gardens Historic Ferry - One Hour Crossing
**ELEVATOR PITCH:** Journey across Port Stephens on historic timber ferries with panoramic bay views and wildlife encounters
**SHORT DESCRIPTION:**
Cross Port Stephens Bay on beautifully restored historic timber ferries dating back to WWII. One-hour scenic journey with informative crew commentary, panoramic views of Port Stephens and the Myall River. Often spot dolphins, dingoes, turtles, and seabirds. Pet friendly and pushbikes welcome.
**LONG DESCRIPTION:**
A voyage rich in maritime history and natural beauty. The Original Tea Gardens Ferry Service operates a daily ferry service between Nelson Bay and Tea Gardens on historic timber vessels MV Jesse and MV Tea Gardens. Crossing the bay is a must for visitors and locals to the Port Stephens and Myall Coast Blue Water Wonderland.
These beautifully restored ferries have a fascinating history - MV Tea Gardens was built in 1944 during WWII for the RAAF Marines division, originally transporting munitions to Catalina flying boats. The ferry service itself dates back to 1904 when the Boyce and Thurlo families first established passenger service across the bay.
Our friendly, knowledgeable crew will provide informative commentary while you take in the panoramic views of Port Stephens and the Myall River. Sit back and relax as we travel through Port Stephens Marine Park. Keep an eye out for some of our locals - dingoes, turtles, seabirds, and the bay's resident dolphins enjoy putting on a display for our passengers regularly.
The ferry is pet-friendly (pets must be on leash) and can accommodate pushbikes and golf clubs with advance notice. This service is provided by The Original Tea Gardens Ferry, winner of the 2024 Port Stephens Business of the Year award.
Note: Return journey must be booked separately. One-way tickets available.
**SPECIFICATIONS:**
- **Minimum Participants:** [NEED]
- **Maximum Participants:** [NEED]
- **Minimum Age:** 0 (all ages)
- **Special:** Pet friendly (must be on leash)
- **Pushbikes:** $10 extra (advise prior to departure)
- **Golf Clubs:** Allowed (advise prior to departure)
**INCLUSIONS:**
- One-way ferry crossing (1 hour)
- Informative commentary from crew
- Panoramic views of Port Stephens and Myall River
- Wildlife viewing opportunities (dolphins, dingoes, turtles, seabirds)
- Travel through Port Stephens Marine Park
**EXCLUSIONS:**
- Return journey (must be booked separately)
**REQUIREMENTS & RESTRICTIONS:**
- Arrive at least 15 mins prior to departure
- Have booking confirmation ready if pre-booked
- Advise if bringing pushbikes or golf clubs
- [NEED: What to bring, dress code, etc.]
**OPERATIONAL DETAILS:**
- **Check-in Time:** 15 mins prior
- **Departure Point:** Public wharf 40 Victoria Parade Nelson Bay (near Dolphin Cafe)
- **Arrival Point:** Public wharf 93 Marine Drive Tea Gardens (opposite Tea Gardens Hotel)
- **Parking Nelson Bay:** 9hr metered in wharf carpark, 4hr metered roadside
- **Parking Tea Gardens:** Street parking widely available
- **Vessels:** MV Jesse & MV Tea Gardens (historic timber ferries built 1940s)
**HISTORICAL CONTEXT:**
- MV Tea Gardens built 1944 during WWII for RAAF Marines
- Original commission: transport munitions to Catalina flying boats
- Built at Slazenger shipyard, Putney, Parramatta River
- MV Jesse historic timber ferry
- Service dates back to 1904 (Boyce and Thurlo families)
**POLICIES:**
- [NEED: Cancellation policy, payment terms, etc.]
**DETECTION KEYWORDS:**
- Direct: Tea Gardens, ferry, crossing, historic ferry, boat transport
- Indirect: get to Tea Gardens, travel across bay, scenic ferry
- Related: Myall River, historic vessels, timber ferry
---
### SERVICE #4: TEA GARDENS FERRY - TEA GARDENS DEPARTURES (One Way)
**CLASSIFICATION:**
- **Service Name:** Tea Gardens Ferry - Departing Tea Gardens (One Way)
- **Booking Agency:** Love PS
- **Tour Operator:** The Original Tea Gardens Ferry
- **Same as Service #3 but reverse direction**
**PRICING:** Same as Service #3
```
ferry_tg_adult_price: 22.50
ferry_tg_child_4_14_price: 14.00
ferry_tg_senior_price: 20.50
ferry_tg_group_20plus_price: 17.50
ferry_tg_infant_0_3_price: 4.00
ferry_tg_companion_carer_price: 16.50
ferry_tg_pushbike_price: 10.00
```
**DURATION:**
- **Duration:** 1 hour crossing
- **Departure Times:** 10:00am, 2:30pm, 5:15pm
**SCHEDULING:**
- **Season:** Daily, year-round
- **Test Mode:** Year-round (all tours available for testing)
- **Type:** Fixed departure times
- **Days:** Daily
**OPERATIONAL DETAILS:**
- **Check-in Time:** 15 mins prior to departure (ferry specific)
- **Departure Point:** Public wharf 93 Marine Drive Tea Gardens (opposite Tea Gardens Hotel)
- **Arrival Point:** Public wharf 40 Victoria Parade Nelson Bay (near Dolphin Cafe)
**MARKETING DESCRIPTIONS:**
Same as Service #3 - historic ferry experience with wildlife viewing, informative commentary, and beautiful bay views.
[All other details same as Service #3]
---
### SERVICE #5: SUNSET SERENADE
**CLASSIFICATION:**
- **Service Name:** Sunset Serenade
- **Booking Agency:** Love PS
- **Tour Operator:** The Original Tea Gardens Ferry [NEED: Confirm]
- **Service Code/ID:** [NEED]
- **TRIP TYPE:** CRUISE (scenic afternoon/sunset cruise)
- **ENVIRONMENT:** HYBRID [NEED: confirm]
- **Category:** Water / Scenic Cruise
- **Sub-Category:** Sunset cruise
**DURATION:**
- **Duration:** [NEED: Total duration?]
- **Departure:** Nelson Bay 3:30 PM
- **Return:** 5:15 PM (during sunset)
**SCHEDULING:**
- **Season:** [NEED: Year-round? Seasonal?]
- **Test Mode:** Year-round (all tours available for testing)
- **Type:** Fixed departure time
- **Days:** [NEED: Daily? Specific days?]
**SUB-OPTIONS:** NO SUB-OPTIONS [NEED: Confirm]
**PRICING:**
```
sunset_serenade_adult_price: 36.91
sunset_serenade_child_4_14_price: 21.50
```
[NEED: Seniors? Infants? Family packages?]
**MARKETING DESCRIPTIONS:**
**SHORT NAME:** Sunset Serenade - Evening Harbour Cruise
**ELEVATOR PITCH:** [NEED]
**SHORT DESCRIPTION:** [NEED]
**LONG DESCRIPTION:**
Embark on a captivating adventure along the eastern harbour of Port Stephens with our scenic cruise. Immerse yourself in breathtaking views and insightful commentary as you glide through the pristine waters. Witness the mesmerizing sunset painting the sky over the tranquil expanse of the harbour as you return, creating unforgettable memories.
Departing Nelson Bay at 3:30 PM, this sneaky little ferry ride starts innocently enough. But on the 5:15 PM return trip, Mother Nature crashes the party with a jaw-dropping light show. Think golden hour on steroids – we're talking a technicolor explosion of yellows, oranges, and pinks that would make even the most jaded Instagrammer swoon. Don't forget to bring your favourite beverage to toast the setting sun.
**SPECIFICATIONS:**
- **Minimum Participants:** [NEED]
- **Maximum Participants:** [NEED]
- **Minimum Age:** [NEED: Assumes all ages?]
**INCLUSIONS:**
- Scenic eastern harbour cruise
- Insightful commentary
- Sunset viewing on return journey
- **SPECIAL:** BYOB allowed - bring your own snacks and beverages aboard!
**EXCLUSIONS:**
- [NEED: Any food/drinks provided, or purely BYOB?]
**REQUIREMENTS & RESTRICTIONS:**
- [NEED: What to bring, dress recommendations]
**OPERATIONAL DETAILS:**
- **Check-in Time:** [NEED]
- **Departure Point:** Nelson Bay [NEED: specific wharf/dock]
- **Weather Impact:** [NEED]
**POLICIES:**
- [NEED: Cancellation, payment, etc.]
**DETECTION KEYWORDS:**
- Direct: sunset cruise, evening cruise, sunset serenade, romantic cruise
- Indirect: sunset views, golden hour, evening activity, BYOB cruise
- Emotional: romantic, scenic, breathtaking, Instagram-worthy
---
### SERVICE #6: FIRST LIGHT & FLAT WHITE
**CLASSIFICATION:**
- **Service Name:** First Light & Flat White
- **Booking Agency:** Love PS
- **Tour Operator:** The Original Tea Gardens Ferry
- **Service Code/ID:** [NEED]
- **TRIP TYPE:** TRANSFER (special early morning ferry with cafe add-on)
- **ENVIRONMENT:** [NEED]
- **Category:** Water / Ferry Transport with Breakfast Special
**DURATION:**
- **Total Time:** 3 hours (8am-11am)
- **Depart Nelson Bay:** 8:00am
- **Return Nelson Bay:** 11:00am (on 10am Tea Gardens return)
**SCHEDULING:**
- **Season:** [NEED: Year-round? Seasonal?]
- **Test Mode:** Year-round (all tours available for testing)
- **Booking:** Must book at office day before
- **Days:** [NEED: Daily? Specific days?]
**SUB-OPTIONS:** NO SUB-OPTIONS
**PRICING:**
```
first_light_flat_white_price: 30.00
```
Note: This is RETURN price (includes round trip + hot drink voucher)
**MARKETING DESCRIPTIONS:**
**SHORT NAME:** First Light & Flat White - Early Morning Ferry Special
**ELEVATOR PITCH:** [NEED]
**SHORT DESCRIPTION:** [NEED]
**LONG DESCRIPTION:** [NEED]
**SHORT STORY:** [NEED]
**INCLUSIONS:**
- Return ferry crossing (Nelson Bay → Tea Gardens → Nelson Bay)
- Free hot drink voucher to use in Tea Gardens
- Early morning departure (arrive Tea Gardens by 9am)
**OPERATIONAL DETAILS:**
- **Booking:** Must come to office day before (cannot book same day)
- **Departure:** 8:00am Nelson Bay
- **Return:** 10:00am from Tea Gardens (arrives Nelson Bay 11:00am)
**DETECTION KEYWORDS:**
- Direct: morning ferry, early ferry, coffee cruise, breakfast cruise
- Indirect: early start, morning activity, coffee included
[NEED: All other standard details]
---
### SERVICE #7: 1 HOUR BAY CRUISE
**CLASSIFICATION:**
- **Service Name:** 1 Hour Bay Cruise
- **Booking Agency:** Love PS
- **Tour Operator:** [NEED: Which operator provides this?]
- **Service Code/ID:** [NEED]
- **TRIP TYPE:** CRUISE (sightseeing tour)
- **ENVIRONMENT:** OUTDOOR
- **Category:** Water / Scenic Sightseeing
- **Sub-Category:** Relaxed bay cruise
- **Special Features:** BYO food & alcohol allowed, Private charters available
**DURATION:**
- **Duration:** 1 hour
- **Departure Times:** 9:45am, 11:00am, 12:15pm (multiple daily departures)
**SCHEDULING:**
- **Season:** Year-round (test mode - all tours available)
- **Type:** Fixed departure times
- **Days:** Daily
**SUB-OPTIONS:** NO SUB-OPTIONS
- Private charters available (separate inquiry/pricing)
**PRICING:**
```
bay_cruise_1hr_adult_17plus_price: 37.00
bay_cruise_1hr_child_4_16_price: 20.00
bay_cruise_1hr_infant_0_3_price: 5.00
bay_cruise_1hr_concession_price: 35.00
bay_cruise_1hr_family_2a_2k_price: 95.00
```
Note: Concession card must be shown on boarding
**MARKETING DESCRIPTIONS:**
**SHORT NAME:** 1-Hour Relaxed Bay Cruise
**ELEVATOR PITCH:** Relax with tea or coffee on an intimate bay cruise with spectacular views, local wildlife, and BYO food and drinks allowed
**SHORT DESCRIPTION:**
Enjoy a relaxing one-hour cruise of Port Stephens Bay with local crew providing insights and commentary. Spacious fore-deck offers uninterrupted views of spectacular Tomaree and Yacaaba Heads. Often spot dolphins, sea eagles, turtles, and penguins. Intimate experience with no crowds. BYO food and alcohol welcome!
**LONG DESCRIPTION:**
Departing daily, enjoy a relaxing cruise of the bay on our intimate vessel. Grab a cup of tea or coffee from our onboard service, then sit back and relax on our spacious fore-deck with uninterrupted views.
This is a true sightseeing experience with local knowledge from our experienced local crew. As we cruise through Port Stephens Marine Park, you'll enjoy spectacular views of the iconic Tomaree and Yacaaba Heads while our crew shares fascinating stories and insights about the area.
Bring your camera along, as we often get a chance to see dolphins, majestic sea eagles soaring overhead, and the occasional turtle or penguin. While wildlife sightings are a wonderful bonus, this cruise focuses on providing a peaceful, scenic experience of the bay.
Unlike our busier tours, this cruise offers an intimate atmosphere with no crowds - perfect for those seeking a more relaxed experience. Best of all, you're welcome to bring your own food and alcohol to enjoy during the cruise, making it ideal for a special occasion or simply a leisurely morning or afternoon on the water.
Multiple departure times available throughout the day. Private charters also available for groups seeking an exclusive experience.
**SPECIFICATIONS:**
- **Minimum Participants:** [NEED]
- **Maximum Participants:** [NEED - smaller capacity, "no crowds"]
- **Minimum Age:** 0 (all ages)
- **Age Notes:** Adults 17+, Children 4-16, Infants 0-3
**INCLUSIONS:**
- 1-hour scenic bay cruise
- Local crew commentary and knowledge
- Tea/coffee service available
- Spacious fore-deck viewing
- Uninterrupted panoramic views
- Wildlife spotting opportunities (dolphins, sea eagles, turtles, penguins)
- Views of Tomaree and Yacaaba Heads
- **SPECIAL:** BYO food & alcohol permitted
**EXCLUSIONS:**
- [NEED: Any items not included]
**REQUIREMENTS & RESTRICTIONS:**
- Must show concession card for concession pricing
- Bring: Camera, comfortable clothing, sunglasses, hat, sunscreen
- Optional: Own food and beverages
**OPERATIONAL DETAILS:**
- **Check-in Time:** 30 mins prior to departure (universal rule for all cruises)
- **Meeting Point:** [NEED: Which dock/vessel?]
- **Vessel:** [NEED: vessel name/type]
- **Parking:** See company parking information
- **Weather Impact:** OUTDOOR - [NEED: specific cancellation thresholds]
- **Private Charters:** Available (inquire for pricing and availability)
**POLICIES:**
- **Payment:** Full payment required at booking [NEED: Confirm]
- **Cancellation:** [NEED: Same as other cruises?]
**DETECTION KEYWORDS:**
- Direct: bay cruise, scenic cruise, sightseeing, relaxed cruise, one hour cruise
- Indirect: peaceful cruise, intimate experience, BYO cruise, quiet cruise
- Related: tea and coffee, relaxing activity, no crowds, small group
- Special: bring own food, bring own drinks, BYOB cruise
**DIFFERENTIATORS FROM OTHER CRUISES:**
- **vs Dolphin Discovery:** Shorter (1hr vs 1.5hr), no boom net, BYO allowed, more relaxed/scenic focus, smaller vessel
- **vs Whale Watching:** Shorter, year-round, sightseeing focus vs whale-specific
- **Unique Selling Points:** Only cruise allowing BYO food/alcohol, intimate "no crowds" experience, most affordable option
---
### SERVICE #8: SAFARI QUAD BIKE TOUR (Individual Riders)
**CLASSIFICATION:**
- **Service Name:** Safari Quad Bike Tour
- **Booking Agency:** Love PS
- **Tour Operator:** Quad Bike King
- **Service Code/ID:** TourSAF
- **TRIP TYPE:** ADVENTURE (guided quad bike experience)
- **ENVIRONMENT:** OUTDOOR
- **Category:** Land / Sand Dune Adventure
- **Sub-Category:** Individual quad bike riding
- **Age Restriction:** 18+ only
**DURATION:**
- **Total Duration:** 105 minutes (1hr 45mins)
- **Riding Time:** Approximately 1 hour
- **Includes:** 4WD transfers to/from sand dunes
- **Departure Times:** 10:00 AM, 12:00 PM, 2:30 PM
**SCHEDULING:**
- **Season:** Year-round (test mode - all tours available)
- **Type:** Fixed departure times (multiple daily)
- **Days:** Daily
- **Location:** Williamtown, NSW - Stockton Beach
**SUB-OPTIONS:** NO SUB-OPTIONS
**PRICING:**
```
safari_quad_tour_price: 119.00
```
Note: Gift voucher available for $129.00 (valid 3 years)
**MARKETING DESCRIPTIONS:**
**SHORT NAME:** Safari Quad Bike Adventure - Individual Riders
**ELEVATOR PITCH:** Ride individual quad bikes across stunning Stockton Beach sand dunes with ocean views and expert guidance
**SHORT DESCRIPTION:**
Experience the adventure of riding your own quad bike across the largest moving coastal sand dunes in the Southern Hemisphere. This 105-minute experience includes 4WD transfer to base camp, full safety briefing, rider tuition, and approximately 1 hour of riding. Take in unbroken views of the ocean, bushland, Newcastle south, and Anna Bay north.
**LONG DESCRIPTION:**
Discover the amazing eco-system that is Stockton Beach on this thrilling quad bike adventure. Ride across beautiful sand dunes, catching glimpses of the ocean, bushland and Newcastle. During your tour you will come to the majestic shoreline of the ocean, take in the unbroken views south towards Newcastle and north towards Anna Bay.
Your adventure starts with a 4WD transfer to our base camp on the beach. Once there, you will receive your helmet, your Quad Bike, safety briefing & rider tuition. Your Tour guide will provide you with tips for riding to ensure you get the most from your experience. Total experience time is 1 hour 45 minutes (includes 4WD transfers to and from the sand dunes).
This tour is for confident riders aged 18 years and above only. Please bring your ID with you. Arrive 30 minutes before your scheduled ride time. This experience is provided by Quad Bike King, Port Stephens' premier sand dune adventure operator.
**SPECIFICATIONS:**
- **Minimum Age:** 18 years (ID required)
- **Maximum Age:** No maximum
- **Minimum Height:** 130cm (applies to all riders)
- **Skill Level Required:** None - tuition provided
- **Fitness Level:** Moderate
**INCLUSIONS:**
- 4WD transfer to/from base camp on beach
- Helmet provided
- Individual quad bike
- Full safety briefing
- Rider tuition and tips
- Guided tour experience
- Approximately 1 hour riding time
**EXCLUSIONS:**
- Personal items
- Photos (available for purchase)
**REQUIREMENTS & RESTRICTIONS:**
- Must be 18+ years (ID REQUIRED - bring with you)
- Minimum height 130cm
- Arrive 30 minutes before ride time
- Bring: ID, comfortable closed-toe shoes, clothes you don't mind getting dusty
- Recommended: Sunglasses, sunscreen, hat, water
**OPERATIONAL DETAILS:**
- **Check-in Time:** 30 mins prior to departure
- **Meeting Point:** [NEED: Specific address/location]
- **Parking:** [NEED]
- **Weather Impact:** OUTDOOR - operates in most conditions
**POLICIES:**
- **Payment:** Full payment at booking
- **Cancellation:** FREE cancellation with 48 hours notice
- **No-show:** [NEED]
**DETECTION KEYWORDS:**
- Direct: quad bike, quad biking, ATV, four wheeler, sand dunes
- Indirect: adventure, adrenaline, dune riding, beach riding
- Age-related: adults only, 18+, individual riders
- Related: Stockton Beach, Williamtown, sand dune adventure
---
### SERVICE #9: KOALA SANCTUARY - GENERAL ADMISSION
**CLASSIFICATION:**
- **Service Name:** Port Stephens Koala Sanctuary - General Admission
- **Booking Agency:** Love PS
- **Tour Operator:** Port Stephens Council / Port Stephens Koalas
- **Service Code/ID:** PSKSGENMKTPLACE
- **TRIP TYPE:** EXPERIENCE (self-guided wildlife sanctuary visit)
- **ENVIRONMENT:** OUTDOOR (pathways and viewing platforms)
- **Category:** Wildlife / Conservation Experience
- **Sub-Category:** Koala sanctuary visit
**DURATION:**
- **Duration:** Approximately 1 hour (all-day admission available)
- **Operating Hours:** 9:00am - 5:00pm
- **Last Admission:** 3:00pm
- **SKYwalk Closing:** 4:00pm
**SCHEDULING:**
- **Season:** Year-round (test mode - all tours available)
- **Type:** All-day admission (enter anytime before 3pm)
- **Days:** Daily
- **Location:** ONE MILE, NSW
**SUB-OPTIONS:** NO SUB-OPTIONS
- Daily koala tours and educational talks available at extra cost (pre-booking required)
**PRICING:**
```
koala_adult_14plus_price: 28.00
koala_child_4_13_price: 15.00
koala_infant_0_3_price: 0.00
koala_concession_price: 19.00
koala_companion_card_price: 0.00
```
**MARKETING DESCRIPTIONS:**
**SHORT NAME:** Koala Sanctuary All-Day Admission
**ELEVATOR PITCH:** Get up close to koalas in their natural habitat via elevated SKYwalk and support rehabilitation efforts in Port Stephens
**SHORT DESCRIPTION:**
Enjoy all-day admission to Port Stephens' newest attraction! See koalas in their natural habitat via the elevated Sanctuary SKYwalk and viewing platforms. Walk the 250-metre Sanctuary Story Walk featuring "Kasey's Tale" with large-scale sculptures. View the Koala Hospital window where veterinary professionals care for sick and injured koalas.
**LONG DESCRIPTION:**
Port Stephens Council in partnership with Port Stephens Koalas has created a Koala Sanctuary to ensure first-class care to sick, injured and orphaned koalas. The Koala Sanctuary offers visitors a unique opportunity to see koalas in their natural habitat that will support their long-term rehabilitation and preservation in the Port Stephens region.
Get up close to koalas in their natural habitat via the Sanctuary SKYwalk and viewing platform, an elevated treetop canopy boardwalk and observation platform that provides incredible views while keeping koalas safe and undisturbed.
Enjoy 'Kasey's Tale' - the story of a koala as you explore the 250-metre Sanctuary Story Walk filled with large scale sculptures, habitat information, and details about the local environment. Pass by the Koala Hospital viewing window to maybe witness koalas being cared for by veterinary professionals and passionate volunteers.
Daily koala tours and educational talks are available at an extra cost (pre-bookings required) from local guides who share insights on care, rehabilitation and eventual reintroduction back into their natural habitat. This is a unique opportunity to directly contribute to the preservation of koalas in Port Stephens.
**SPECIFICATIONS:**
- **Minimum Age:** 0 (all ages welcome)
- **Supervision:** Children under 13 must be accompanied and supervised by an adult
- **Accessibility:** All pathways and elevated viewing platforms easily accessible for all ages and abilities
- **Walking Distance:** Approximately 1km round trip
- **Fitness Level:** Low - accessible for all
**INCLUSIONS:**
- All-day general admission (9am-5pm, enter by 3pm)
- Sanctuary SKYwalk (elevated treetop canopy boardwalk)
- Viewing platforms and observation areas
- Sanctuary Story Walk (250m) - "Kasey's Tale"
- Large-scale sculptures and habitat information
- Koala Hospital viewing window
- Limited bench seating along walk
**EXCLUSIONS:**
- Daily koala tours (extra cost, pre-booking required)
- Educational talks (extra cost, pre-booking required)
- Food and beverages
**REQUIREMENTS & RESTRICTIONS:**
- Children under 13 must be supervised by adult
- Concession requires valid card: Seniors, Student, Pension, Carer Card
- Companion Card holders receive free admission (cardholder only)
- What to Bring: Comfortable walking shoes, hat, sunscreen, water
- What to Wear: Comfortable clothing suitable for walking
**OPERATIONAL DETAILS:**
- **Entry Times:** Anytime between 9am-3pm (last admission)
- **Closing Time:** Sanctuary closes 5pm, SKYwalk closes 4pm
- **Location:** ONE MILE, NSW
- **Parking:** [NEED]
- **Weather Impact:** OUTDOOR - operates in most weather, pathways accessible
**POLICIES:**
- **Payment:** Full payment at booking
- **Cancellation:** [NEED]
- **Refunds:** [NEED]
**DETECTION KEYWORDS:**
- Direct: koala, koala sanctuary, wildlife, conservation
- Indirect: Australian animals, native wildlife, koala hospital
- Family-related: kids activity, educational, family-friendly
- Conservation: rehabilitation, preservation, animal care
---
### SERVICE #10: BEACH & DUNE w/ SANDBOARDING
**CLASSIFICATION:**
- **Service Name:** Beach & Dune w/ Sandboarding
- **Nickname:** "The Birubi Wiggle & Slide Experience"
- **Booking Agency:** Love PS
- **Tour Operator:** [NEED: Operator name]
- **Service Code/ID:** [NEED]
- **TRIP TYPE:** ADVENTURE (guided beach & sandboarding experience)
- **ENVIRONMENT:** OUTDOOR
- **Category:** Land / Beach & Sand Dune Activity
- **Sub-Category:** Beach walk and sandboarding combo
**DURATION:**
- **Duration:** 1 hour 15 minutes
- **Beach Component:** Walking and Pipi discovery
- **Sandboarding:** 45-50 minutes on dunes
- **Departure Time:** 10:00 AM
**SCHEDULING:**
- **Season:** Year-round (test mode - all tours available)
- **Type:** Fixed departure time
- **Days:** Daily
- **Location:** Lower carpark, end of James Paterson Street, Anna Bay NSW 2316
- **Weather:** Operates rain, hail or shine
**SUB-OPTIONS:** NO SUB-OPTIONS
**PRICING:**
```
beach_dune_adult_15plus_price: 48.50
beach_dune_child_4_14_price: 40.50
beach_dune_infant_3_under_price: 0.00
beach_dune_student_price: 40.50
beach_dune_concession_price: 40.50
beach_dune_family_2a_2c_price: 149.00
```
**Note:** Rates include $6.75 National Park and Wildlife Fee
**MARKETING DESCRIPTIONS:**
**SHORT NAME:** Beach & Dune Adventure with Sandboarding
**ELEVATOR PITCH:** Walk pristine Australian beaches, discover local Pipis, then sandboard the largest moving coastal sand dunes in the Southern Hemisphere
**SHORT DESCRIPTION:**
Experience the best of both worlds - beach and dunes! Walk along amazing Australian beaches, learn to find local Pipis with the "Birubi wiggle," then drive up into the massive sand dunes for 45-50 minutes of sandboarding action. Guides provide commentary about the beach environment and sandboarding instruction. Perfect backdrop for amazing photos!
**LONG DESCRIPTION:**
The beach and dune tour is designed to give customers a taste of our amazing Australian beaches, walking along and feeling the sand between their toes. This backdrop allows for amazing photos and our guides will give a brief commentary about the beach, and show you the local Pipis, and how to wiggle and find them - a fun Australian beach tradition!
After our beach component, we drive up into the dunes for our Sandboarding Adventure for 45-50 minutes on the largest moving coastal sand mass in the Southern Hemisphere. Our friendly and professional staff will take you on an exciting 4WD adventure up into these magnificent dunes in our exclusive air-conditioned off-road 4WD vehicles. They will then instruct you on how to sandboard and answer any questions you may have.
This tour operates rain, hail or shine, ensuring your adventure happens regardless of weather conditions. Our first priority is your safety and to ensure your sandboarding adventure will be a joyful memory not to be forgotten. Total experience time is 1 hour 15 minutes.
National Park and Wildlife Fee ($6.75 per person) is included in all ticket prices.
**SPECIFICATIONS:**
- **Minimum Age:** 4 years (3 and under free)
- **Maximum Age:** No maximum
- **Skill Level Required:** None - instruction provided
- **Fitness Level:** Low to Moderate (walking on sand, sandboarding)
- **Restrictions:** NO stand-up sandboarding allowed
**INCLUSIONS:**
- Beach walk experience
- Guide commentary about beach environment
- Pipi discovery lesson ("Birubi wiggle" technique)
- 4WD transfer to sand dunes
- Air-conditioned 4WD vehicles
- 45-50 minutes sandboarding
- Sandboarding instruction
- National Park and Wildlife Fee ($6.75 per person)
**EXCLUSIONS:**
- Personal items
- Photos (available for purchase)
- Food and beverages
**REQUIREMENTS & RESTRICTIONS:**
- NO stand-up sandboarding allowed (safety requirement)
- Arrive 15 minutes before booked time
- Bring: Casual clothing (NO SKIRTS!), hat, sunscreen, sunglasses, water
- Recommended: Shoes (though sandboarding better barefoot)
- Student/Concession: ID required at check-in
**OPERATIONAL DETAILS:**
- **Check-in Time:** 15 mins prior to departure
- **Meeting Point:** Lower carpark, end of James Paterson Street, Anna Bay NSW 2316
- **Parking:** At meeting point
- **Weather Impact:** OUTDOOR - operates rain, hail or shine (all weather)
**POLICIES:**
- **Payment:** Full payment at booking
- **Cancellation:** [NEED]
- **Refunds:** [NEED]
**DETECTION KEYWORDS:**
- Direct: sandboarding, sand dunes, beach tour, dune adventure
- Indirect: beach activity, sand activity, outdoor adventure
- Related: Birubi, Anna Bay, Stockton dunes, Pipi
- Activity-specific: wiggle for pipis, sand slides, beach walk
**DIFFERENTIATORS:**
- **vs Sandboarding Only:** Includes beach walk and Pipi experience
- **vs Quad Bikes:** No age restrictions (family-friendly), no riding experience needed
- **Unique:** Only tour combining beach education with sandboarding
---
### SERVICE #11: IRUKANDJI ENTRY PASS
**CLASSIFICATION:**
- **Service Name:** Irukandji Entry Pass (Shark Food & Shallows)
- **Booking Agency:** Love PS
- **Tour Operator:** Irukandji Shark & Ray Encounters
- **Service Code/ID:** B2B Entry Shallows
- **TRIP TYPE:** EXPERIENCE (interactive aquarium visit)
- **ENVIRONMENT:** HYBRID (indoor heated tropical lagoon + outdoor areas)
- **Category:** Wildlife / Marine Encounter
- **Sub-Category:** Shark and ray interaction experience
**DURATION:**
- **Duration:** 120 minutes (approximately) - can stay all day
- **Sessions:** Every 20 minutes from 9:00am - 3:40pm
- **Operating Hours:** 9:00am - 5:00pm daily (except Christmas Day)
**SCHEDULING:**
- **Season:** Year-round (test mode - all tours available)
- **Type:** Open entry with timed sessions
- **Days:** Daily except Christmas Day
- **Location:** Anna Bay, NSW
**SUB-OPTIONS:** NO SUB-OPTIONS
**Add-on Upgrades Available:**
- Wear & Keep Souvenir Socks
- Discovery Pass (wetsuit, wade deeper)
**PRICING:**
```
irukandji_entry_adult_price: 41.00
irukandji_entry_concession_price: 35.00
irukandji_entry_student_price: 35.00
irukandji_entry_child_3_16_price: 25.00
irukandji_entry_infant_2_under_price: 0.00
irukandji_entry_family_2a_2c_price: 122.00
irukandji_entry_family_2a_3c_price: 147.00
irukandji_entry_family_4a_price: 154.00
```
**MARKETING DESCRIPTIONS:**
**SHORT NAME:** Irukandji Shark & Ray Encounter - Entry Pass
**ELEVATOR PITCH:** Step into lagoon shallows barefoot to pet, feed, and interact with friendly sharks and rays in Australia's most unique aquarium
**SHORT DESCRIPTION:**
Unlike traditional aquariums with glass viewing, Irukandji lets you meet the wildlife directly! Entry Pass allows barefoot access to lagoon shallows, surrounded by curious friendly sharks and rays. Includes shark food, animal interactions (petting/feeding), informative talks, and hot showers. No swimming required - just wade in the shallows! All ages welcome from 0-100 years old.
**LONG DESCRIPTION:**
Entry to Irukandji is unique - unlike traditional aquariums viewing through glass, our guests have the ability to meet the wildlife, pet them, feed them, and even share the water with them. Our Entry Pass allows guests to access the shallow water of the lagoons in bare feet, being surrounded by many curious and friendly sharks and rays. Guests are treated to a whole new level of excitement, fear, and admiration for these misunderstood creatures and the entire ocean.
Irukandji Shark & Ray Encounters is an incredible interactive aquarium like no other. Visitors can enjoy our sandy beaches surrounded by many curious, friendly sharks and rays whilst staying mostly dry, only getting their feet wet. The animals display their endearing personalities and steal the hearts of those they meet. Visitors develop a passion and stewardship, making for a life-long love and understanding of these misunderstood species and their important ocean ecosystems.
All ages are welcome from 0-100 years old - it appeals to everybody in their own special way. No need to be able to swim - no swimming is involved! Sessions are available every 20 minutes from 9am till 3:40pm. We limit our visitor numbers to ensure a serene lagoon habitat. Please allow about 2 hours, however you may stay as long as you wish.
**SPECIFICATIONS:**
- **Minimum Age:** 0 (all ages welcome)
- **Maximum Age:** 100+ (truly all ages)
- **Swimming Ability:** NOT required (no swimming involved)
- **Fitness Level:** Low (standing in shallow water)
**INCLUSIONS:**
- Admission to aquarium as spectator
- Entry into lagoon shallows in bare feet
- Shark food at various feeding locations
- Interaction with animals (petting/feeding)
- Interesting and informative animal talks
- Keepers always present for personalized attention
- Hot showers available
**OPTIONAL UPGRADES:**
- Wear & Keep Souvenir Socks (for nervous feet, camouflage from curious animals)
- Discovery Pass (wetsuit to wade deeper into both lagoons)
**EXCLUSIONS:**
- Snorkel experiences (separate booking)
- Encounter experiences (separate booking)
- Personal wetsuits not permitted (biosecurity)
- Non-reef friendly sunscreen
**REQUIREMENTS & RESTRICTIONS:**
- Wear short clothes (t-shirts & shorts/skirts that stay dry)
- Clothes must not get wet
- Bring: Hats, towels, reef-friendly sunscreen, cameras (underwater welcome)
- What NOT to bring: Swimwear alone, personal wetsuits, non-reef sunscreen
**OPERATIONAL DETAILS:**
- **Check-in Time:** Arrival at booked session time
- **Location:** Anna Bay, NSW
- **Parking:** Standard response if asked
- **Weather Impact:** HYBRID - heated indoor tropical lagoon operates year-round
- **Capacity:** Limited per session for animal serenity
- **Booking:** Forward bookings required during holidays/peak times
**POLICIES:**
- **Payment:** Full payment at booking
- **Cancellation:** Standard response if asked for specifics
- **Closed:** Christmas Day only
**DETECTION KEYWORDS:**
- Direct: shark encounter, ray encounter, touch sharks, pet sharks, irukandji
- Indirect: unique aquarium, interactive aquarium, barefoot lagoon
- Family: kids with sharks, safe shark experience, all ages sharks
- Related: Anna Bay, shark food, marine life, stingrays
---
### SERVICE #12: LITTLE RAY CUDDLE (Packaged with Entry Pass)
**CLASSIFICATION:**
- **Service Name:** Little Ray Cuddle - $60 Packaged with Entry Pass
- **Booking Agency:** Love PS
- **Tour Operator:** Irukandji Shark & Ray Encounters
- **Service Code/ID:** B2B Ray Cuddle
- **TRIP TYPE:** ENCOUNTER (intimate private group experience)
- **ENVIRONMENT:** HYBRID (indoor/outdoor lagoons)
- **Category:** Wildlife / Marine Encounter
- **Sub-Category:** Stingray cuddle encounter
**DURATION:**
- **Total Duration:** 140 minutes (approx)
- **Cuddle Encounter:** 20 minutes (private access to Fingill Lagoon)
- **Shallows Exploration:** Up to 2 hours average
- **Set Times:** Must arrive on or before booked time
**SCHEDULING:**
- **Season:** Year-round (test mode - all tours available)
- **Type:** Set session times, limited availability
- **Days:** Daily except Christmas Day
- **Group Size:** Maximum 6 people per session
- **Location:** Anna Bay, NSW
**SUB-OPTIONS:** NO SUB-OPTIONS
**PRICING:**
```
little_ray_cuddle_packaged_price: 60.00
```
Note: Packaged with Entry Pass included. Standard response for age-specific pricing breakdown.
**MARKETING DESCRIPTIONS:**
**SHORT NAME:** Little Ray Cuddle Encounter with Entry Pass
**ELEVATOR PITCH:** Intimate 20-minute encounter where affectionate stingrays cuddle on your lap in exclusive small group of only 6 people
**SHORT DESCRIPTION:**
This intimate encounter is the ultimate experience for stingray lovers! Affectionate and friendly rays love coming up for cuddles on guests' laps, indulging in pats and attention. 20-minute private encounter in 6-person group with multiple ray species. Learn about their sweet, playful personalities. Guide takes photos on your camera. All ages welcome - even babies with adults!
**LONG DESCRIPTION:**
This intimate encounter is the ultimate experience for stingray lovers! These affectionate and friendly animals just love coming up for a cuddle on guests' laps, indulging in pats and attention. You will get a 20-minute experience in a 6-person intimate group with a number of different ray species. During your encounter you will learn lots about them and enjoy getting to know their sweet, playful personalities with a chance for your guide to take a photo of you and your family on your camera.
Package includes admission to aquarium, entry into lagoon shallows and both lagoon reefs in your wetsuit, shark food, interaction with all animals (petting/feeding), private access into Fingill Lagoon for 20 minutes during the encounter, interesting and informative animal talks, staff on hand for personalized attention, Wear & Keep Souvenir Socks, and wetsuit. Book ahead to avoid disappointment as there are only 6 spots per session.
**SPECIFICATIONS:**
- **Minimum Age:** 0 (babies welcome with adult)
- **Maximum Age:** All ages
- **Group Size:** Maximum 6 people per session
- **Swimming Ability:** NOT required
- **Supervision:** Children under 12 require adult also holding Little Ray Cuddle Pass
- **Child Ratio:** 1 adult supervises 1.5 children under 5 (1 adult for 1 child, 2 adults for 2-3 children)
- **Infants:** Don't need ticket but must purchase socks (on day or booking page). Adult must exclusively supervise infant on lap.
**INCLUSIONS:**
- Admission to aquarium
- Entry into lagoon shallows and both lagoon reefs (in wetsuit)
- Shark food at various feeding locations
- Interaction with all animals (petting/feeding)
- Private access to Fingill Lagoon (20 minutes)
- 20-minute intimate ray cuddle encounter
- Multiple ray species interaction
- Educational information about rays
- Guide takes photos on your camera
- Wear & Keep Souvenir Socks
- Wetsuit provided
- Animal talks
- Staff guidance
**OPERATIONAL DETAILS:**
- **Check-in Time:** Booking time is arrival time (to check in and get into wetsuits)
- **Session Duration:** 20 minutes cuddle + up to 2 hours exploration
- **Timing:** Set times - must arrive on time
- **Location:** Anna Bay, NSW - Fingill Lagoon
**DETECTION KEYWORDS:**
- Direct: ray cuddle, stingray cuddle, cuddle rays, hold stingrays
- Indirect: intimate encounter, small group, lap cuddle, affectionate rays
- Family: babies with rays, toddlers with animals, young children encounter
---
### SERVICE #13: REEF SHARK ENCOUNTER (Packaged with Entry Pass)
**CLASSIFICATION:**
- **Service Name:** Reef Shark Encounter - $90 Packaged with Entry Pass
- **Booking Agency:** Love PS
- **Tour Operator:** Irukandji Shark & Ray Encounters
- **Service Code/ID:** B2B Reef Encounter
- **TRIP TYPE:** ENCOUNTER (private group shark experience)
- **ENVIRONMENT:** INDOOR (heated Tropical Lagoon)
- **Category:** Wildlife / Marine Encounter
- **Sub-Category:** Reef shark encounter with feeding
**DURATION:**
- **Total Duration:** 140 minutes (approx)
- **Encounter Duration:** 20 minutes (private Tropical Lagoon access)
- **Shallows Exploration:** Up to 2 hours average
**SCHEDULING:**
- **Season:** Year-round (test mode - all tours available)
- **Type:** Set session times
- **Days:** Daily except Christmas Day
- **Group Size:** Maximum 6 people per session
- **Age Restriction:** 12+ ONLY
**SUB-OPTIONS:** NO SUB-OPTIONS
**PRICING:**
```
reef_shark_encounter_packaged_price: 90.00
```
Note: Packaged with Entry Pass included. Ages 12+ only.
**MARKETING DESCRIPTIONS:**
**SHORT NAME:** Reef Shark Encounter with Entry Pass (Ages 12+)
**ELEVATOR PITCH:** Private 20-minute encounter feeding reef sharks in Tropical Lagoon with snorkel mask for underwater viewing - maximum 6 people
**SHORT DESCRIPTION:**
Exclusive small-group encounter (6 people max) with reef sharks in heated Tropical Lagoon. 20-minute private access with feeding experience. Snorkel mask provided for incredible underwater viewing during feeding. Swimming not required! Includes wetsuit, souvenir socks, full lagoon access, and 2 hours exploration time. Ages 12+ only. Book ahead - limited spots!
**LONG DESCRIPTION:**
Experience the thrill of a private encounter with reef sharks in our heated indoor Tropical Lagoon. This exclusive small-group experience (maximum 6 people per session) gives you 20 minutes of private access to feed and observe these magnificent creatures up close.
A snorkel mask is provided for underwater viewing access during feeding, allowing you to see the sharks from their perspective. Swimming is not required - you'll stand in the lagoon while the sharks glide around you during feeding time.
Package includes admission to aquarium, entry into lagoon shallows and both lagoon reefs in your wetsuit, shark food, interaction with all animals (petting/feeding), private access into Tropical Lagoon for 20 minutes during encounter, interesting and informative animal talks, staff on hand for personalized attention, Wear & Keep Souvenir Socks, and wetsuit. Book ahead to avoid disappointment as there are only 6 spots per session.
This experience is strictly limited to participants 12 years and above due to the nature of the encounter.
**SPECIFICATIONS:**
- **Minimum Age:** 12 years (STRICTLY ENFORCED)
- **Maximum Age:** All ages 12+
- **Group Size:** Maximum 6 people per session
- **Swimming Ability:** NOT required (standing in lagoon)
- **Restriction:** Children 11 and under CANNOT participate
**INCLUSIONS:**
- Admission to aquarium
- Entry into lagoon shallows and both lagoon reefs (in wetsuit)
- Shark food at various feeding locations
- Interaction with all animals (petting/feeding)
- Private access to Tropical Lagoon (20 minutes)
- Snorkel mask for underwater viewing during feeding
- Reef shark feeding experience
- Wear & Keep Souvenir Socks
- Wetsuit provided
- Animal talks
- Staff guidance
**OPERATIONAL DETAILS:**
- **Check-in Time:** Booking time is arrival time (to check in and get into wetsuits before experience)
- **Encounter Duration:** 20 minutes
- **Location:** Anna Bay, NSW - Tropical Lagoon (indoor heated)
**DETECTION KEYWORDS:**
- Direct: reef shark, shark encounter, feed sharks, shark feeding
- Age-specific: teens, adults only, 12+, older kids
- Adventure: thrilling, private encounter, up close sharks
---
### SERVICE #14: ZEBRA SHARK SNORKEL (Packaged with Entry Pass)
**CLASSIFICATION:**
- **Service Name:** Zebra Shark Snorkel - $65 Packaged with Entry Pass
- **Booking Agency:** Love PS
- **Tour Operator:** Irukandji Shark & Ray Encounters
- **Service Code/ID:** B2B Zebra Snorkel
- **TRIP TYPE:** SNORKEL (swimming experience with endangered species)
- **ENVIRONMENT:** INDOOR (heated Tropical Lagoon)
- **Category:** Wildlife / Marine Snorkel
- **Sub-Category:** Zebra shark and tropical species snorkel
**DURATION:**
- **Total Duration:** 150 minutes (approx)
- **Snorkel Duration:** 30 minutes (in Zebra Shark end of Tropical Lagoon)
- **Shallows Exploration:** Up to 2 hours average
- **Sessions:** Two daily sessions at set times
**SCHEDULING:**
- **Season:** Year-round (test mode - all tours available)
- **Type:** Set session times (2 daily)
- **Days:** Daily except Christmas Day
- **Age Restriction:** 6+ (with supervision rules)
**SUB-OPTIONS:** NO SUB-OPTIONS
**PRICING:**
```
zebra_shark_snorkel_packaged_price: 65.00
```
Note: Ages 6+. Children 6-11 must have supervising adult with same ticket.
**MARKETING DESCRIPTIONS:**
**SHORT NAME:** Zebra Shark Snorkel Experience with Entry Pass
**ELEVATOR PITCH:** Family favorite snorkel with endangered zebra sharks, rays, and tropical fish in heated indoor lagoon - perfect first-time snorkeling
**SHORT DESCRIPTION:**
Most popular snorkel for families! Perfect for first-time snorkelers under watchful eye of experienced guides. Swim with endangered zebra sharks, shovel nose rays, leopard rays, epaulette sharks, bamboo sharks, and tropical fish in heated indoor Tropical Lagoon. 30 minutes snorkeling. Ages 6+ (kids 6-11 need supervising adult). Pool noodles available for less confident swimmers.
**LONG DESCRIPTION:**
The most popular snorkel due to its extended age category, this is the favorite for families and has something for all ages. An incredible place to try snorkeling for the first time under the watchful eye of our experienced guides. Immerse yourself in the underwater realm of endangered species as you swim off the reef on the Zebra Shark side of our heated, indoor Tropical Lagoon with the zebra sharks, shovel nose rays, leopard rays, epaulette sharks, bamboo sharks, and many tropical fish.
Package includes admission to aquarium, entry into lagoon shallows and both lagoon reefs in your wetsuit, shark food, interaction with all animals (petting/feeding), swimming entry over deep area of Tropical Lagoon during snorkel, interesting and informative animal talks, staff on hand for personalized attention, Wear & Keep Souvenir Socks, wetsuit, and snorkeling equipment provided. The snorkeling experience is 30 minutes in the Zebra Shark end of Tropical Lagoon.
Participants must be able to swim or float calmly with minimal kicking. Pool noodles can be provided for less confident swimmers. First-time snorkelers welcome!
**SPECIFICATIONS:**
- **Minimum Age:** 6 years
- **Supervision:** Children 6-11 need supervising adult who also has Zebra Shark Snorkel ticket
- **Independent:** Children 12+ may participate with parents watching from outside
- **Swimming Ability:** Must be able to swim/float calmly with minimal kicking
- **Support:** Pool noodles available for less confident swimmers
- **First-Timers:** Welcome (great for first snorkel experience)
**INCLUSIONS:**
- Admission to aquarium
- Entry into lagoon shallows and both lagoon reefs (in wetsuit)
- Shark food at various feeding locations
- Interaction with all animals (petting/feeding)
- Swimming entry over deep area of Tropical Lagoon
- 30 minutes snorkeling in Zebra Shark area
- Snorkeling equipment provided
- Wear & Keep Souvenir Socks
- Wetsuit provided
- Pool noodles available
- Animal talks
- Experienced guide supervision
**OPERATIONAL DETAILS:**
- **Check-in Time:** Booking time is arrival time (to check in and get into wetsuits in time)
- **Snorkel Duration:** 30 minutes
- **Sessions:** Two daily sessions at set times
- **Location:** Anna Bay, NSW - Tropical Lagoon (heated indoor)
**DETECTION KEYWORDS:**
- Direct: zebra shark, snorkel with sharks, family snorkel
- Age-appropriate: kids snorkel, 6+, family-friendly snorkel
- First-time: beginner snorkel, first snorkel, learn to snorkel
- Species: tropical fish, rays, endangered sharks
---
### SERVICE #15: COASTAL CURRENTS SNORKEL (Packaged with Entry Pass)
**CLASSIFICATION:**
- **Service Name:** Coastal Currents Snorkel - $80 Packaged with Entry Pass
- **Booking Agency:** Love PS
- **Tour Operator:** Irukandji Shark & Ray Encounters
- **Service Code/ID:** B2B Stingray Snorkel
- **TRIP TYPE:** SNORKEL (traditional snorkel experience)
- **ENVIRONMENT:** OUTDOOR (original Fingill Lagoon - natural ocean habitat)
- **Category:** Wildlife / Marine Snorkel
- **Sub-Category:** Stingray and fish snorkel
**DURATION:**
- **Total Duration:** 150 minutes (approx)
- **Snorkel Duration:** 30 minutes (in Fingill Lagoon)
- **Shallows Exploration:** Up to 2 hours average
**SCHEDULING:**
- **Season:** Year-round (test mode - all tours available)
- **Type:** Set session times
- **Days:** Daily except Christmas Day
- **Age Restriction:** 12+ ONLY
**SUB-OPTIONS:** NO SUB-OPTIONS
**PRICING:**
```
coastal_currents_snorkel_packaged_price: 80.00
```
Note: Ages 12+ only. Must be confident swimmers.
**MARKETING DESCRIPTIONS:**
**SHORT NAME:** Coastal Currents Stingray Snorkel with Entry Pass
**ELEVATOR PITCH:** Traditional snorkel experience swimming with mesmerizing large rays and tropical fish in natural ocean habitat lagoon - confident swimmers 12+
**SHORT DESCRIPTION:**
Traditional snorkel in original Fingill Lagoon swimming amongst large and small mesmerizing rays, incredible fish like Rocket the rock cod, in natural ocean habitat. Watch as rays glide under and around you in their wonderful underwater world. 30 minutes snorkeling. Ages 12+ only, must be confident swimmers. First-time snorkelers welcome with swimming ability.
**LONG DESCRIPTION:**
The traditional snorkel experience in the original Fingill Lagoon includes swimming amongst the large and small mesmerizing rays and fish (such as the incredible Rocket the rock cod) in the natural ocean habitat. Immerse yourself in their wonderful underwater world as they glide under and around you.
Package includes admission to aquarium, entry into lagoon shallows and both lagoon reefs in your wetsuit, shark food, interaction with all animals (petting/feeding), swimming entry over deep areas of Fingill Lagoon during snorkel, interesting and informative animal talks, staff on hand for personalized attention, Wear & Keep Souvenir Socks, wetsuit, and snorkeling equipment provided. The snorkeling experience is 30 minutes in Fingill Lagoon.
Participants must be confident swimmers. First-time snorkelers are welcome as long as they have swimming ability. This experience is strictly for ages 12 and above due to the swimming requirements and natural ocean habitat conditions.
**SPECIFICATIONS:**
- **Minimum Age:** 12 years (STRICTLY ENFORCED)
- **Maximum Age:** All ages 12+
- **Swimming Ability:** REQUIRED - must be confident swimmers
- **First-Timers:** Welcome (if confident swimmers)
- **Restriction:** Children under 12 CANNOT participate
**INCLUSIONS:**
- Admission to aquarium
- Entry into lagoon shallows and both lagoon reefs (in wetsuit)
- Shark food at various feeding locations
- Interaction with all animals (petting/feeding)
- Swimming entry over deep areas of Fingill Lagoon
- 30 minutes snorkeling
- Snorkeling equipment provided
- Wear & Keep Souvenir Socks
- Wetsuit provided
- Animal talks
- Staff guidance
**OPERATIONAL DETAILS:**
- **Check-in Time:** Arrival on or before booked time
- **Snorkel Duration:** 30 minutes
- **Location:** Anna Bay, NSW - Fingill Lagoon (original natural ocean habitat)
**DETECTION KEYWORDS:**
- Direct: stingray snorkel, ray snorkel, fingill lagoon
- Experience-level: traditional snorkel, confident swimmers, advanced
- Species: large rays, mesmerizing rays, rock cod, tropical fish
- Natural: ocean habitat, natural lagoon
---
### SERVICE #7-20: [REMAINING SERVICES - NOT CAPTURED FOR TEST]
**Still Need Details For:**
- Dolphin Watch Eco Adventure (MV Osprey)
- Imagine Sailing Cruises (multiple services)
- Broughton Island Snorkel Cruise
- Highlights of Port Stephens Eco Adventure
- Quad Bike Tours (Individual & Double)
- Sandboarding
- Beach and Dune Tour
- Koala Sanctuary
- Irukandji Shark Experience
- Morning Bay Cruise
- Other Tea Gardens Ferry special cruises
---
## 5. PRICING RULES
### Variable Naming Convention
✓ CORRECT: `whale_watching_adult_price: 84.36`
✗ WRONG: `"Whale Watching Adult": $84.36`
✗ WRONG: `whaleWatchingAdult: "84.36"`
All variables must be:
- lowercase_with_underscores
- Numbers without quotes or $
- Strings in quotes
### Pricing Rule
**ALWAYS use the HIGHER price if multiple prices shown for same service**
---
## 6. POLICIES & PROCEDURES
### STANDARD CANCELLATION POLICY (Most Cruises)
**Standard Cruises:**
- 100% cancellation charge within 24hrs of departure time
- Travel voucher or refund with more than 24hrs notice
**Pre-Booked Catered Cruises:**
- 100% cancellation charge within 24hrs
- 50% cancellation charge within 48hrs
- Travel voucher or refund with more than 48hrs notice
**Administration:**
- $10 fee may be charged for booking amendments
- Tickets non-transferable and non-refundable unless approved by operator
- Payment in full required at time of booking
- Tentative bookings on request only
### WEATHER POLICY
[NEED: Specific thresholds for each OUTDOOR service]
- Alternative day of travel or refund if cruise doesn't operate
- Social distancing required while boarding and onboard
### WILDLIFE GUARANTEE
- **Whale Watching:** Stand-by vouchers issued at crew discretion if whales not sighted
- **Dolphin Discovery:** Free return cruise if no dolphins sighted (standby basis, T&Cs apply)
---
## 7. LOCATION DETAILS
### Dock Locations at d'Albora Marina
**Public Wharf (Victoria Parade):**
- Tea Gardens Ferry departures
- Walk past agency office at 40a Victoria Parade
- Near Dolphin Cafe
**Dock C:**
- Aquamarine Adventures "Envision"
- Imagine sailing cruiser (permanently moored, right side halfway down)
- Moonshadow V (toward end, large red flag)
**Dock D:**
- MV Osprey (Dolphin Watch Eco Adventure)
**Dock E:**
- Hinchinbrook Explorer (end of Dock C, next to Moonshadow V)
- Main whale watching vessel
### Tea Gardens Locations
- **Ferry Departure:** Public wharf 93 Marine Drive Tea Gardens (opposite Tea Gardens Hotel)
---
## 8. CRITICAL INFORMATION STILL NEEDED
### For ALL Services:
1. **Weather cancellation thresholds** for OUTDOOR/HYBRID services
2. **Check-in times** for each service
3. **Maximum capacities** for each vessel
4. **Minimum participants** to run each cruise
5. **Party type details** - private charter pricing/minimums
6. **Add-ons available** - photo packages, GoPro rentals, food/beverage upgrades
7. **Complete marketing copy** - short descriptions, long descriptions, short stories
8. **Cross-sell opportunities** and alternatives when sold out
### Service-Specific Gaps:
- Boom net age/height restrictions and supervision requirements
- Vessel assignment (automatic vs customer choice)
- All seasonal variations in schedules
- Complete details for 10+ remaining services
---
## 9. OPERATORS RELATIONSHIPS
The booking agency has access to same booking engines as operators use:
- **Moonshadow TQC** - Whale & dolphin cruises (multiple vessels)
- **Imagine Cruises** - Sailing adventures
- **The Original Tea Gardens Ferry** - Historic ferry & special cruises
- **Aquamarine Adventures** - Snorkel experiences
- **Quad Bike King** - Sand dune adventures
- **Various operators** - Koala sanctuary, shark experience, sandboarding
---
## SERVICES NOT CAPTURED (Out of Scope for Test)
The following services were identified but not fully captured for this test build:
**Sailing Cruises (Imagine):**
- Dolphin & Sailing Cruise
- Snorkel Cruise (Imagine vessel)
- Swim with Wild Dolphins
**Aquamarine Adventures:**
- Broughton Island 3-Hour Snorkel Cruise (Envision)
- Highlights of Port Stephens Eco Adventure (Envision, 2hrs)
**Sand Activities:**
- Sandboarding Adventure (standalone without beach walk)
- Double Quad Bikes (if different from Safari Tour)
**Additional Ferry Cruises:**
- Morning Bay Cruise
- Morning Tea Cruise (Tea Gardens departure)
- Ploughman's Lunch Cruise
- Sunset Seafood Cruise
- River Bingo
- New Year's Eve Cruise
**Other Irukandji Experiences:**
- Zebra Shark Encounter
- Reef Shark Snorkel
- Additional encounter variations
---
## NEXT STEPS:
1. ✅ **COMPLETED:** 15 core services captured with full SHORT + LONG descriptions
2. ✅ **COMPLETED:** Universal rules established (check-in times, standard responses)
3. ✅ **COMPLETED:** Pricing captured for all documented services
4. ⏸️ **PAUSED:** Additional services for future expansion
5. ⏸️ **PAUSED:** Weather veto thresholds (use standard response)
6. ⏸️ **PAUSED:** Vessel capacity details (use standard response)
7. ⏸️ **PAUSED:** Cross-sell and upsell logic development
---
## KEY CONFIGURATION SUMMARY:
### Agent Identity
- **Name:** Tessa
- **Role:** Local guide expert tour operator sales person
- **Mode:** TEST
- **Payment:** Test payment link by text and email
- **Party Types:** BOTH (Open party AND Private bookings)
### Service Coverage
- **Marine Cruises:** 7 services (whale, dolphin, bay cruise, ferry variants, sunset)
- **Land Adventures:** 3 services (safari quad bikes, koala sanctuary, beach & dune)
- **Wildlife Encounters:** 5 services (Irukandji experiences)
- **Total Documented:** 15 complete services
### Pricing Rule
- **Always use higher price** if multiple prices shown for same service
### Standard Response Policy
For any information not explicitly provided in training, Tessa responds:
**"I'm new here and I have not been trained on that yet, should I transfer you to my manager for that question?"**
### Check-in Times
- Cruises: 30 minutes prior
- Ferry: 15 minutes prior
- Sand activities: 15 minutes prior
- Quad bikes: 30 minutes prior
---
## SERVICES COMPLETION STATUS:
### ✅ FULLY DOCUMENTED (15 Services):
1. **Whale Watching** - Moonshadow TQC (May-Nov, 2.5hrs, $84.36+)
2. **Dolphin Discovery** - Moonshadow TQC (Year-round, 1.5hrs, $44.29+)
3. **1 Hour Bay Cruise** - BYO allowed (Year-round, 1hr, $37+)
4. **Tea Gardens Ferry NB** - Historic transport (Daily, 1hr, $22.50+)
5. **Tea Gardens Ferry TG** - Return direction (Daily, 1hr, $22.50+)
6. **Sunset Serenade** - Evening cruise (BYOB, $36.91+)
7. **First Light & Flat White** - Morning special ($30 return with coffee)
8. **Safari Quad Bike** - Individual riders 18+ (105min, $119)
9. **Koala Sanctuary** - All-day admission (General entry, $28+)
10. **Beach & Dune Tour** - Pipi walk + sandboarding (1hr 15min, $48.50+)
11. **Irukandji Entry Pass** - Shallows & shark food (All day, $41+)
12. **Little Ray Cuddle** - Intimate encounter (20min + entry, $60)
13. **Reef Shark Encounter** - Ages 12+ (20min + entry, $90)
14. **Zebra Shark Snorkel** - Family favorite (30min + entry, $65)
15. **Coastal Currents Snorkel** - Confident swimmers (30min + entry, $80)
### ⏸️ IDENTIFIED BUT NOT DOCUMENTED:
- Imagine Sailing Cruises (3 services)
- Aquamarine Adventures (2 services)
- Additional sand activities (2 services)
- Additional ferry special cruises (6+ services)
- Additional Irukandji experiences (4+ services)
---
*Document Status: TEST BUILD COMPLETE*
*Services Captured: 15 of 30+ identified*
*Ready for: ElevenLabs Voice Agent Implementation (Test Mode)*
*Last Updated: October 2025*
*Version: 3.0 - Test Build*